Chaves
Consulting, Inc. (CCI) was founded by Richard Chaves in 1984 to help
rural Eastern Oregon government agencies meet increasing
administrative demands in the face of decreasing staff sizes and
tightening budgets. Over the years, CCI's cost-effective
solutions have expanded to support agencies across the country,
including private sector accounts.
Since 2002, the company has expanded by adding back-office
services which include a customer call-center that provides
USA-based English language support with the quality of services
that far exceed off-shore non-native tongue organizations. Other
back-office solutions include providing software training and
support, printing, discount mailing, accounts receivable and
other administrative services.
Kathleen Chaves, CEO,joinedCCI
in 1993. Kathleen spent ten years with IBM as a
Business Process Specialist and Marketing Manager. She focused on
providing solutions to clients of all sizes in a diversity of
industries, and won many awards for providing outstanding customer
solutions.
Richard and Kathleen’s focus on delivering quality customer
services and systems knowledge have resulted in long-term customer
loyalty. The family-friendly job opportunities that CCI
provides, attracts skilled, long-term, customer centered
employees.
The company is located in rural Baker City, Oregon. This location
makes it possible to keep costs affordable, avoiding the higher
costs that are incurred by companies operating in large
metropolitan areas.
CCI is a certified Woman-Owned Business. Their reputation has been built on
satisfied clients. The company’s ongoing vision is to provide the
best outsourced customer service possible to meet the diverse
needs of state and local governments, and private sector accounts.
