CCI’s state-of-the-art technology and superior customer service
makes us an invaluable extension of your organization
What our customers say…
“Chaves Consulting played an integral role in meeting a federal mandate and
high expectations of all our elections officials. They handle even the most
difficult situations with professionalism and follow through to resolution.
Without reservation, we recommend CCI for external help desk and call center
services.” Julie Pearson-Ruthven, CIO, Oregon Secretary of State’s Office, Information
Systems Division more........
• Help Desk
• Level 1 and 2 software support
• Level 3 referral and issue tracking to resolution
• Issue reporting
• Back office support
• Staff training
• Software development and interface consulting
“Doing business with Chaves Consulting has been one of the best experiences
we have had since implementing our Medicaid program (called the Oregon
Health Plan – OHP). Their staff is always courteous, friendly and helpful.
They go the extra mile to provide a high level of customer service to both
customers and internal agency staff. We give them an exuberant A+ and hope
to continue our partnership for many years to come.” Raeann Reese, Contract Administrator, Oregon Department of Human Services more......
• Help Desk
• Customer Contact Center
• Staff Contact Center
• Issue reporting
• Issue tracking to resolution
• Enhanced Medicaid Premium Billing and Accounts Receivable
• Discount mailing
• Payment processing and reconciliation
• Back office support
“Chaves Consulting has proven to be one of Saber Consulting’s best business
partners. The quality of their services has consistently met and exceeded
our expectations. I recommend them to any organization seeking to outsource
Help Desk or other back office services.” Nitin Khanna, Founder, Saber Government Solutions-an EDS /HP Company
• Help Desk
• Level 1 and 2 software support
• Level 3 referral and issue tracking to resolution
• Staff training
• Software development and interface consulting
“It has been our pleasure to work with Chaves Consulting over the past 20
years. They always have their customers’ best interests at heart and make
our jobs easier. They understand our needs and provide prompt service over
and above what we asked.” Janice Belnap, Malheur County Administrator
• Custom software and interface development
• Remote Hosting
• Help Desk
• Member of CCI User Group which results in cost-effective solutions for the
County
“Chaves Consulting is a vital team member in providing Help Desk services
that meet our high expectations and those of our customers. CCI’s
attentiveness to resolving issues and escalating issues where needed for
quick resolution made our last election a “non-event.” Teresa Knox, Senior
Project Manager, Saber Government Solutions - an EDS / HP Company more......
• Help Desk
• Level 1 and 2 software support
• Level 3 referral and issue tracking to resolution
• Staff training
• Software development and interface consulting
“We receive excellent customer service. Each time we call our questions or
technical problems are solved quickly. We highly recommend Chaves
Consulting.” Harvey Barnes, District Manager, Rockwood Water Public Utility District
• Custom Software Development
• Help Desk
• Utility Bill Production
• Discount Mailing Services
